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At Nivori, we want you to love every product you receive. If something isn’t right, we’re here to help.

1. Eligibility for Returns

• We accept returns within 48 hours of delivery.
• Products must be unused, unworn, unwashed, and in their original packaging.
• For hygiene and safety reasons, certain items may not be eligible for return.

2. Non-Returnable Items

• Items purchased during sales, discounts, or special offers.
• Products that are damaged due to improper use, handling, or normal wear and tear.
• Any item not returned in its original condition.

3. Return Process

• Email us at contact@nivori.in with your order number, reason for return, and product images.
• Our team will review your request within 24–48 hours.
• If approved, we will arrange a pickup from your address or share a return shipping address.
• Once we receive your item, it will undergo a standard quality check.

4. Refund Policy

• Refunds are issued only after the product clears quality checks.
• Refunds will be processed to your original payment method within 5–7 working days.
• In case of Cash on Delivery (COD) orders, refunds will be provided as store credit or bank transfer.
• Shipping charges (if any) are non-refundable.

5. Exchanges

• Exchanges are subject to availability of stock.
• If the requested item is unavailable, we will issue a refund or store credit, as per your preference.

6. Order Cancellations

• Orders can be cancelled within 2 hours of placing them.
• Once shipped, orders cannot be cancelled; you may apply for a return instead.

7. Damaged or Wrong Product Received

If you receive a damaged, defective, or incorrect product:

• Share clear images or video of the item and packaging within 48 hours of delivery.
• We will arrange a replacement at no extra cost.

Cancellation Policy

At Nivori, we aim to ensure a smooth and hassle-free shopping experience for all our customers. Please read our cancellation policy carefully.

Order Cancellation by Customer

• Orders can be cancelled within 12 hours of placing the order, provided they have not been processed or shipped.
• To request a cancellation, please contact us immediately at contact@nivori.in with your order number.
• Once the order is packed or shipped, it cannot be cancelled.

Cancellation by Nivori

We reserve the right to cancel an order under the following circumstances:

• The item is out of stock or unavailable.
• Inaccurate or incomplete address or contact information.
• Payment-related issues.
• Any unforeseen circumstance that affects order fulfilment.

If we cancel your order, customers will be notified and refunded (if payment was already made).

Refund for Cancelled Orders

• For prepaid orders cancelled within the allowed period, refunds will be processed to the original payment method within 5–7 working days.
• COD orders do not require a refund.